By accessing, using and transacting on Larsen &Toubro Limited’s B2B marketplace L&T SuFin (hereinafter “ Platform”), the seller/customer (hereinafter “You”, “Your” as the context provides) hereby agree to abide by the Terms of Sale and Return Policy (hereinafter “Policy”) which shall govern sale, returns, refund and cancellation made using the Platform (hereinafter “We”, “Us”). You will also be bound by our other rules and regulations   including Terms of Use of Website & Online Services, Privacy Policy, Intellectual Property Policy and any such policies that may be listed and amended by us from time to time . We request you to read this Policy carefully before undertaking purchase and sale transactions in relation to the listed  products (hereinafter “Product) through the Platform. 

The terms of this Policy is subject to change, modification, revision at any time and accordingly You are requested to review this Policy from time to time, including before listing any Product or at the time of undertaking any purchase of the Products. The revised version of this Policy shall be made available on the Platform, and You may determine when this Policy were last modified by referring to the "Last Updated" provided above. It shall be Your responsibility to check these Terms of Sale periodically for changes. 

This Terms of Sale and Return Policy is an Electronic Record issued under the Information Technology Act, 2000 and the Rules thereunder. This Electronic Record is generated by a computer system and does not require any physical or digital signatures. 

This Policy is a legally binding document and shall be effective and binding upon the sellers/merchants/vendors (hereinafter “Seller”) advertising, exhibiting, soliciting, and having their Products listed in accordance with the terms and conditions set out by Platform and shall also be effective and binding on the buyers/customers (hereinafter “Buyer”) who have entered into a transaction through the Platform to purchase any Product so listed by the Seller. While registration on the Platform is mandatory for making any transactions, guest users will have access to non-transactional modules of the Platform.

Selling 

As a registered Seller, you undertake to abide by the following terms of this Policy when you agree to list items for sale on this Platform.

1. You must be legally able to sell the item(s) You list for sale on the Platform.
2. You must not list any prohibited items, as per any applicable law, national or local, on the Platform. Platform reserves the right to delist any such Product, de-board You for a particular duration or blacklist You from further on-boarding.
3. You must disclose all contractual information required to be disclosed under applicable laws
4. You must provide the total price in single figure of any Product, along with the breakup price for the Product, showing all the compulsory and voluntary charges such as delivery charges., and the applicable tax, as applicable.
5. You must disclose all mandatory notices and information provided under applicable laws , name and details of importer, guarantees related to the authenticity or genuineness of the imported Products, any relevant guarantees, or warranties applicable to such goods, the expiry date of the Product being offered for sale, where applicable and relevant details related to delivery and shipment of such Product. You must also disclose all relevant details about the Product offered for sale  including specifically mentioning country of origin, which is necessary for enabling the Buyer to make an informed decision at the pre-purchase stage.
6. You must ensure that the listed items do not infringe upon the intellectual property, trade secret or other proprietary rights of third parties.
7. Listings shall include text descriptions, graphics and pictures that describe your item for sale. All listed items must be listed in an appropriate category on the Platform without limiting to accurate descriptions, images, and other content pertaining to item for sale on the platform and shall corresponds directly with the appearance, nature, quality, purpose, and other general features of such item for sale or advised by Us.
8. All listed items must be kept in stock for successful fulfilment of sales.
9. The listing description of the item must not be misleading and must describe actual condition of the Product. If the item description does not match the actual condition of the item, You agree to refund any amounts that You may have received from the Buyer within 2 days of such intimation by Us or Buyer.
10. You agree not to list a single Product in multiple quantities across various categories on the Platform. Platform reserves the right to delete such multiple listings of the same Product listed by You in various categories.
11. You must clearly set out any additional terms of sale with respect to Products listed on the Platform. However, such terms shall be in addition to the terms of this Policy and not be contrary or violative of any terms of this Policy or other rules, regulations, policies, or agreement of L&T SuFin.
12. In case of any conflict between the additional terms of sale or and this Policy or any other policies, the policies, rules, regulations, or agreement of Platform shall prevail.
13. You shall not falsely represent as a consumer and post reviews about Product or misrepresent the quality or the features of any Product.

External Links

This site may contain links to other websites, or the users may be linked through other web sites (" Linked Sites"). The Linked Sites are for the convenience of the Seller only and the user access them at the user’s own cost and risk. We are not responsible for the content of the Linked Sites, whether Platform is affiliated with sponsors of the sites.

We do not in any way endorse the Linked Sites.

We welcome links to this site. Sellers may establish a hypertext link to this site, provided that the link does not state, claim or imply any sponsorship or endorsement of Your site by Platform.

Transaction Models Offered on the Platform 

The Platform facilitates transactions by Buyers in two modes i.e., Straight Through Processing (“ STP”) mode and Request For Quote (“ RFQ”) mode. 

STP is a transaction mode  that allows for the entire transaction by a Buyer on the Platform, from initiation to final settlement in an uninterrupted manner In a STP transaction, Buyers can browse Products listed by multiple Sellers and place their order by selecting from listed Products, quantity, mode of logistics, mode of payment and finally making payment. 

In an RFQ transaction, Buyers can browse Products listed by multiple Sellers and may submit a request for quotes to multiple Sellers by providing Product specifics and solicit prices, delivery schedule, quality, expertise, etc of the Product by setting a deadline. Following the placing of a request through the RFQ mode, a number of Sellers may submit quotes based on Your requirements depending on availability of Product. Depending upon responses from Sellers and subsequent negotiations, the Buyer may place an order. In a RFQ transaction, the Buyer and Seller are permitted to mutually decide upon price, payment structure, mode of logistics and other relevant details pertaining to the purchase. 

The details of STP and RFQ modes of sale shall be transaction specific and options for the same will be provided at the time of undertaking the transaction between Buyers and Sellers.

In RFQ models Platform provides the Seller an option of the selecting the partner logistics service. Further, the Buyer also has an option to pick up the goods on its own.

In the STP model the Buyer gets an option to choose between the partner logistics and Seller logistics (if available).

Offer and Acceptance of the Product

When a Product gets listed on the Platform or Quotes are supplied by the Sellers to a Buyer who has submitted a RFQ, the Seller makes an offer to sell such Product and the Buyer upon agreeing to purchase such listed Product, accepts such offer to sell by the Seller. Accordingly, the contract for sale of Product is a bilateral contract between the Buyer and the Seller. The buyer shall take note that such offer for sale of the Product by the Seller is not an absolute or unconditional offer and is subject to repudiation by the seller at any time before delivery of Product to buyer without the need for obtaining consent from buyer or indemnifying the Buyer. The Seller and Buyer understand and consent that Platform reserves the right to cancel any sale, delivery, listing by any Seller for any reason whatsoever at its sole discretion, without providing such reason to the Seller.

Products

All offer of sale of Products are governed by the description and specifications of the Product and warranties provided by the respective Sellers in addition to this Policy. In the event a Seller (as applicable) is providing any warranty, details of such warranty will be specified on the relevant Product webpage on the Platform or on the label printed on the Product package. Such warranties will be honoured by the Seller exclusively and any misrepresentation with respect to the Products shall be a liability of the Seller and to the sole cost and consequence of the Seller.

Availability of Product

The availability of any Product listed for sale is subject to change without any notice prior to the purchase of Product by the Buyer. However, there may be circumstances when a Product may not be available to be delivered to the Buyer even after an order has been placed and payment for the same has been completed. In such an event, Seller may cancel or instruct Platform to cancel such purchase transaction without any recourse to Buyer or to Platform.

If Buyer's order is so cancelled, after the payment has been processed, the said amount will be reversed / refunded/ remitted to the Buyer with such actual charges as deduction incurred by Platform, either to the bank account provided by the Buyer for such reversal, or to the payment instrument of the Buyer from which payment was made, or to any pre-paid payment instrument account of the Buyer. Platform shall have the sole discretion to determine the mode of reversal from the above options.

Seller’s Warranties

With respect to any Product listed on the Platform, the Seller hereby represents and warrants to the Buyer that:

1. Seller has the right to sell the Products to the Buyer on or through the Platform and possesses all the necessary licenses, trademarks, or authorisations necessary to constitute lawful and valid sale of Product listed on the Platform.
2. Seller is selling authentic and genuine products and has undertaken due checks to ensure no counterfeited products constitutes its inventory.
3. Upon purchase, Buyer shall have and enjoy quiet possession of the Products.
4. Products shall be free from any charge or encumbrance in favour of third party.
5. Buyer shall be entitled to all the warranties and other collaterals applicable to the Product or as generally made available by the manufacturer or Seller of the Product.
6. Product shall meet the description and specifications as provided on the Platform or in the quote supplied to the Buyer as part of the RFQ process.

Pricing Information

While Platform strives to provide accurate Product and pricing information, pricing errors or typographical errors may occur. With respect to Products sold by Platform on the Platform, the price of an item cannot be confirmed until you have placed an order. In the case of an RFQ, the Buyer and Seller may negotiate to arrive at a pricing.

Sometimes the price online may not match the price in a store. Prices and availability are subject to change without notice. In the event that a Product is listed at an incorrect price or with incorrect information due to an error in pricing or Product information, Platform shall have the right, at its sole discretion, to refuse or cancel any orders placed for that Product, unless the Product has already been dispatched. In the event that an item is mispriced, Platform may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

Delivery of the Product

There are various delivery models for delivering the purchased Product to the Buyer. The preferred mode of delivery would be decided by the Buyer during the STP process of purchasing the Product by availing either logistics services provided by logistics partner of the Platform or logistics facilitated by the Seller . In the RFQ process of purchasing the Product, the mode of delivery would be as agreed between the Buyer and Seller in the RFQ process Unless otherwise agreed between the Buyer and the Seller, the risk of any damage, loss, or deterioration of the Products during the course of delivery or during transit shall be on the Seller or Partner Logistics as applicable for the Order and not on the Buyer. Seller represents and warrants to the Buyer that the Products which will be delivered are not faulty and are exactly those Products which are listed and advertised by Seller on the Platform and purchased by the Buyer. The Product shall meet all descriptions and specifications as listed on the Platform.

Verification of Shipping Address

Platform shall verify the shipping address as provided by the Buyer by cross checking it with the serviceable shipping area database of the Platform. In the event the shipping address of the Buyer is outside the serviceable area of the logistic partners employed by Us, We shall allow the Buyer to provide an alternate shipping address on which the Product can be delivered.

Dispatch Time

Platform places a great amount of value upon prompt service, delivery, and customer satisfaction. It assures Buyers that it shall make the best possible endeavour to minimize the dispatch and delivery time. It may be noted that there is no guaranteed dispatch time and any information about the dispatch time is a tentative estimate only and should not be relied upon as a promise/undertaking. The dispatch time for a Product relies on a lot of events beyond our control and Platform shall not undertake any liability arising out of delayed dispatch or delivery time.

Liability arising out of payment method

All modalities related to Transaction such as delivery, warranties, representations, dispatch of Products are as per principal-to-principal bipartite contractual obligations between Buyer and Seller. Payment facility provided by Platform is merely used by the Buyer and Seller to facilitate the completion of the Transaction. Use of the payment facility shall not enlist Platform as a party to the contract and shall not render Platform liable or responsible for the non-delivery, non-receipt, non-payment, damage, breach of representations and warranties, non-provision of after sales or warranty services or fraud as regards the Products and /or services listed on the Platform.

While using any of the payment method/s provided by Platform, Platform shall not be responsible or takes no liability of whatsoever nature in respect of any loss or damage arising directly or indirectly to Buyer out of the decline of payment due to:

(a). lack of authorization for any transaction/s,

(b). exceeding the pre-set limit mutually agreed by you and between your "Bank/s",

(c).  any payment issues arising out of the transaction, and

(d). or decline of transaction for any other reason/s.

 Platform shall protect the buyer’s credit card information in accordance with the Privacy Policy while securely transmitting it to the respective banks for payment processing. All credit card and debit card payments on Platform are processed through secure and trusted payment gateways.

Buyer’s liability upon refusal to accept Products in deliverable state 

Buyer shall be bound to accept the delivery of Products purchased by him/her if the Product is in deliverable state (hereinafter Deliverable State). Product in Deliverable State shall mean any such Product which is not damaged or undergone any modification, which matches the quantity/volume/weight as per the purchase order, which fits with the description provided on listing page and there is no successful cancellation request with respect to such order. 

Where Buyer refuses to accept delivery of such Products in Deliverable State, the Buyer shall be liable to Seller to the extent of pricing of Product as it was when the order was placed plus shipping charges and forfeit any payment made towards such order. The Buyer shall also be liable to compensate Platform for any loss of commission, charges, or fee that it would have earned on account of accomplishment of the transaction. 

Where Buyer has availed of credit facilities on the Platform provided by financing partners of Platform, if Buyer refuses to accept delivery of such Products in deliverable state, the Buyer shall be liable to Seller to the extent of pricing of Product as it was when the order was placed plus shipping charges. The Buyer shall also be liable to compensate Platform for any loss of commission, charges, or fee that it would have earned on account of accomplishment of the transaction.

Returns 

The Buyer may in accordance with this Policy, return the Products purchased through the Platform to the Seller within a period of 7 (seven) days from the receipt of the Product, due to the following reasons: 

• Product does not match the description provided on the Product page or Order page (including wrong colour, size, style, etc.).
• Defects/damage in the products if any must be reported within 48 hrs of delivery.
• Damage during shipping or transit, Product is missing from the package or if the parts or accessories are missing from the package, only if it is reported within 48 hrs of delivery.

Collectively referred to as “Permitted Returns” 

However, Products shall not be eligible for returns or refunds, in the event: 

1. Request for return is not within the time period.
2. Products received conforms to the specifications provided by Buyer in a RFQ transaction.
3. Product is damaged because of usage by the Buyer or Product is not in the same condition as the Buyer received it.
4. Anything missing from the package which the Buyer had received, including price tags, labels, original packing, freebies, user manuals or accessories.
5. Products have been customized and made based on specific request of the Buyer. Unless specifically agreed upon by Buyer and Seller that any bulk order of the Products to be delivered in one or more than one lot, can be returned by the Buyer in case any part of such Product delivered is not as per the standards agreed between the Buyer and the Seller.
6. Products marked as ‘non-returnable’ do not qualify for returns.
7. Buyer is not eligible to return the Product if it is ‘no longer needed’

 Collectively referred to as “Disqualified Returns” 

In the event of Buyer refusing to accept the goods, the Platform reserves the right to recover the two-way logistics charges, convenience fees or any other charges from the Buyer.

Process to be followed 

1. Buyer shall raise a dispute on the Platform specifying detailed reasons.
2. Buyer shall provide relevant evidence such as photograph of the boxes/packaging, product and or the damaged parts, images of the shipping label etc.

Based on the above, Platform shall take up the issue with the Seller and or the Logistics Service Provider wherever applicable and then decide either to accept or reject the said dispute. 

In the event of SuFin rejecting the dispute the amount would be paid to the Seller in due course.

In the event of a dispute being accepted the pay out to the Seller for that particular order will be withheld and the payments due to the Seller will be made after deducting the product charges, platform logistics charges etc.

The Seller can make its own reverse logistics arrangements for retrieving the said goods OR

It may choose the Logistics Service Provider offered by the Platform for said purpose by paying the applicable charges.

All charges associated with the return of the products will be borne by the Seller in case of permitted returns as defined above.

Logistics charges borne by the Buyer if any, during the forward journey will be not refunded to the Buyer in the event of partial returns.

In the event of any damage caused by SuFin’s Partner Logistics Service Provider (LSP), SuFin would make reasonable attempts to recover the salvage value of the goods in consultation with the Seller and apply for the insurance claim. The compensation to the Seller will be paid only after the settlement of claim and receipt of funds from the Insurer.

Cancellation of transaction / orders:

Cancellation by Seller: There may be certain orders that Seller is unable to accept or fulfil and has the right to cancel directly or Seller can instruct Platform to cancel such order. In cases where the order is not fulfilled beyond the stipulated time as per the terms of the Order and the Seller fails to instruct the platform to cancel the Order, in such cases the Platform reserves the right to cancel the Order under intimation to the counterparties (Buyer and Seller).

In case of a RFQ transaction, the Seller reserves the right to refuse or cancel any order for default in payment of pre-agreed costs by Buyer. All such cancellation shall be without any recourse to Buyer and without any liability to the Seller or to Platform. If Buyer's order is cancelled, after the payment has been processed, the said amount will be reversed / remitted to the Buyer to the payment instrument of the Buyer from which payment was made. Platform shall have the sole discretion to determine the mode of reversal from the above options. If Seller cancels the order, and any transaction charges are borne by the Seller at the time of order placement the same will not be refunded back to the Seller.

 Cancellation by the Buyer: 

Order can be cancelled by the Buyer within one hour of placing the order.

In this case the transaction amount will be refunded to the Buyer after deducting the Payment Gateway charges and Platform’s commission etc. If the Buyer wishes to cancel an order, it can do so by creating a cancellation request online.

Once a cancellation request is created, Platform will ensure that the cancellation is processed on priority. 

In case a Buyer cancels an order that has already been processed by the Seller, but the Product is yet to be dispatched, Platform shall be entitled to levy an inconvenience fee upon Buyer and make such refund after deducting the inconvenience fee. The Buyer will not be able to cancel any order once the Product is dispatched and shall be bound to accept the Product.

Customer Care Assistance

The Buyer may contact the dedicated Grievance Officer of Platform through any of the below mentioned channels for returns, cancellation or refunds or any other queries/grievances/updates pertaining to the transaction:

E-mail: b2bservice@larsentoubro.com

Customer Service Number: 8291211421

Limitation of Liability

Platform shall complete Know Your Customer (KYC) process before onboarding of Sellers into the Platform. However, Platform shall not be liable for any illegal, duplicate, spurious, substandard, counterfeit, refurbished and expired Products sold by the Seller. Platform, is in no way responsible or liable for, the offer for sale or sale of the Product by the Seller to the Buyer, its delivery, the warranty terms (if any) related to the Product and cancellation of purchase of any Product.

Platform shall not be liable to any Buyer if the sale price provided by the Seller of the Product is inaccurate, improper, and invalid. Any erroneous quoting in the sale price shall be solely attributed to the Seller and not to Platform. Prices, Product description and availability of the Product are Seller's responsibility.

Platform shall not be liable to any Buyer on account of fraudulent, improper, and unauthorised use of Buyer’s user account.

In any event L&T-SuFin and its Affiliates  shall not be liable ( whether in contract, warranty, tort (including, but not limited to, negligence), product liability or other theory), to the Seller ,Buyer  or any other Person for cost of cover or for any indirect, incidental, special, consequential, punitive or exemplary damages (including damages for loss of revenues, loss profit or anticipated profits, loss of goodwill, loss of business or data) arising out of or in relation to the  T & C.

Force Majeure

Platform or Us or Our Affiliates, associates, partners and directors, staffs, officers, employees, agents and other representatives shall be under no liability whatsoever to, any User, in the event the performance of Services/Platform is prevented, restricted, delayed or interfered with by reason of labour disputes, strikes, acts of God, floods, lightning, severe weather, shortages of materials, epidemic, pandemic, rationing, inducement of any virus, malware, trojan or other disruptive mechanisms, any event of hacking or illegal usage of the Platform, utility or communication failures, earthquakes, war, revolution, acts of terrorism, civil commotion, acts of public enemies, blockade, embargo, lockdown or any law, order, proclamation, regulation, ordinance, demand or requirement having legal effect of any government or any judicial authority or representative of any such government, or any other act whatsoever, whether similar or dissimilar to those referred to in this clause, which are beyond the reasonable control of Us and could not have been prevented by reasonable precautions. We shall be excused and discharged from such performance to the extent of and during the period of such force majeure event, and such non-performance shall, in no manner whosoever, amount to a breach by Us of Our obligations herein or incur any legal liability.

Governing Law

All matters arising out of or in connection with thereto shall be construed in accordance with the laws of India. The parties submit themselves to the exclusive jurisdiction of the Courts at Mumbai.

Grievances, Queries and Feedback

Buyers and Sellers are, hereby, requested to send all requests, queries, grievances, submissions, and feedback pertaining to this Policy to b2bservice@larsentoubro.com.

The contact details of Lalit Khurana, who shall be the nodal officer for any correspondence related to this Policy, are 9819270087. Larsen and Toubro Limited, 4^th Floor, The Metropolitan, E-block, Bandra Kurla Complex, Bandra (East), Mumbai 400051.

Overview 

Intellectual Property (“IP”) refers to creations of the mind, such as literary, artistic, musical, dramatic works; inventions; designs appealing to the eye; and names, logos, symbols used in commerce. The main forms of IP are Copyrights, Patents, Industrial Designs and Trademarks. There are a few others statutorily recognized forms such as Geographical Indications and semiconductor topographies and plant varieties. 

L&T- SuFin’s policy on IP is built on the Larsen & Toubro Group’s rich legacy of fair, transparent governance, disclosure practices and revolves around values based on integrity, professionalism, and accountability. Keeping in line with our Group’s corporate philosophy, L&T- SuFin continuously endeavors to improve upon these aspects and strives to utilize our Group’s unique assets and skills to develop and provide innovative products and services. 

L&T- SuFin respects IP, whether our own or belonging to others, and promotes creativity and originality. We take claims of infringement arising on our Website (collectively referred to as  “L&T- SuFin Platform”) very seriously. The L&T- SuFin Platform absolutely prohibits and has zero tolerance towards listing of counterfeit products or other IP violations. 

L&T- SuFin is aware that IP violations in today’s day and age are even more complex, in the wake of multifold economic and industrial growth, and the usage of high technology. Statistically, online retail and e-commerce have not been spared and are ridden with counterfeit products, adversely impacting all stakeholders viz. consumers, brand owners, e-commerce platforms, the Country’s economy, and the Government. L&T- SuFin strives and endeavors to minimize the incidence of counterfeit products or intellectual property rights infringement by creating a robust mechanism for early and effective identification and removal of such listing/content and ensuring a safe and genuine economic environment. 

L&T- SuFin believes that the eradication of counterfeit products and intellectual property violations is an ongoing process and encourages all the concerned stakeholders to help in our endeavor and mission to provide a trusted and industry-leading marketplace, where genuine products are sold and only healthy competition and purchasing options flourish. 

IP Infringement Information 

L&T- SuFin strongly encourages all our users to assist us in the identification and removal of infringing/violating listings/products. Having said the above, in line with the principles of neutrality and non-interference, as an intermediary and facilitator, the L&T- SuFin Platform does not adjudicate on the merits of an IP infringement/ violation claim. Any action taken by L&T- SuFin in line with the prevailing law and regulation should not be construed as an affirmation of any IP infringement claim/violation. 

If your IP was infringed/violated on the L&T- SuFin Platform, you may submit an Intellectual Property Infringement Information Form (“IPII Form”). Before notifying us about the infringement/violation, please note the following:

Eligible Information 

1. Only the IP Right Owners ( sellers, buyers or third parties owning the IP in question) or their duly authorized agent may file an IPII Form. 
2. The IPII Form can be submitted in relation to one product or content listing.

Ineligible Information 

1. Distribution Rights – The L&T- SuFin Platform will not enforce distribution channel control complaints or check for a seller’s authorization to sell a brand’s products. 
2. Parallel Imports – In case a seller is selling a genuine product, you cannot challenge or control the sale even though it is not authorized by you. Such sale can take place if the product has not been materially altered and has been legitimately procured in the market. 
3. Compatibility claims- The L&T- SuFin Platform does not enforce compatibility claims. In case a seller is using true statements indicating compatibility of his product with your brand, it would not constitute a complaint under our system.

Seeking legal advice 

The L&T- SuFin Platform’s IPII Form should not be used as a mechanism to restrict other sellers from listing the same product, selling a genuine product or hinder competition. Giving false, misleading, or inaccurate information to the L&T- SuFin Platform may result in civil and/or criminal liability. If you need clarifications or have concerns regarding your rights, please contact a lawyer.

IPII Form 

Please provide the following information: 

Contact Information 

• Name of the complainant
• Whether the complainant is
  1. IP Right Owner
  2. Agent- Proof of authorization

• Address of the complainant
• Telephone number
• Email address

Reporting Infringement 

• Name of the seller as given on the L&T- SuFin Platform:
• Description of the infringing product:
• List of URLs containing the infringing content.
• Description of the intellectual property right infringement, as per the complainant  

1. Trademark
   • Trademark owner does not make this type of product or has discontinued the production of the product.
   • Listed product is an unlawful replica of a product made by the trademark owner or is counterfeit.
   • The listed product or its packaging contains unlawful use of trademark owner’s logo.
   • The listing contains unlawful use of trademark owner’s logo. 

2. Copyright
   • Listed Product or its packaging contains unauthorized copyright content or images.
   • The listing comprises an unauthorized copy of copyrighted image or text or both. 

3. Design
   • The listed product contains an imitation of the protected design.
   • The listed product contains an unauthorized application of the design. 

Declarations  

1. I confirm that I am the owner of the IPR/Agent duly authorized by the Owner of IPR. 

2. I honestly believe that use of the product/material/content in the manner complained of is not authorized by me and infringes/violates my rights. 

3. I declare that the information in this report is true and correct and that I am the IP registrant or authorized to act on behalf of the IP registrant for the rights described above. I am aware that making any false statement in this report could make me liable for initiation of civil and, possibly, criminal proceedings. 

4. I shall indemnify L&T- SuFin Platform and its directors/officers/employees/agents against any loss, actions, claims including but not limited to cost of any legal disputes, in connection with or arising out of, any false and frivolous complaints made by me. 

5. I have read & accept the above statements. 

Actions taken by the L&T- SuFin Platform 

Violations of this Policy may result in inter alia, product/content de-listing, temporary selling suspensions, and/or permanent account closure. However, specific actions are confidential. Upon proper and successful reporting of a claim of IP infringement/violation, L&T- SuFin will evaluate and act as per internal process and relevant legal procedure, under intimation to you.

We, at Larsen &Toubro Limited having its registered office at L&T House, Ballard Estate, P. O. Box: 278, Mumbai 400 001 and any of its applicable Affiliates and permitted assigns, (hereinafter “ Us”, “Our” or “ We” or  L&T-SUFiN) ), value the trust that users (hereinafter “ You”, “Your”) place upon Us and are fully committed to protect any Personal Information and Sensitive Personal Information, which we secure from You. Your privacy is valuable to Us and hence, we strive to maintain the best in the industry robust and holistic data security practices which are currently prevalent, and are committed to adhere to all applicable laws concerning data protection of users, at all times. This Privacy Policy will provide all essential information pertaining to what Personal Information and Sensitive Personal Information We collect from You, how We treat the information we collect, how the dissemination or sharing of the information will be done, and how We will address any grievances, which You may have.

Please note that this Privacy Policy is subject to changes which are necessitated from time to time on account of change in Applicable Laws, evolution of technological standards, changes in safety and security standards etc. We request You to periodically check this Privacy Policy to be aware of any changes which may periodically be made to this Privacy Policy, if any.

By impliedly or expressly accepting these Terms, You also accept and agree to be bound by other Policies as published on the Platform (including but not limited to Terms of Use, Intellectual Property Policy etc,.) as amended from time to time. We request You to read this Privacy Policy carefully to understand our approach pertaining to the collection and treatment of Your information. In the event You do not agree with Our policies and practices, You can choose not to use Our Platform. By clicking on the “I Agree” button, You accept and agree to all the terms of and practices described in this Privacy Policy. 

We reserve the right to amend the Privacy Policy from time to time. Please check the Privacy Policy periodically for any such amendments. We will alert You on such amendments by posting the date of such last update, placing a notice on our Platform, or by sending you a communication through an email or SMS to the contact details as provided by You at the time of registration on the Platform.

1. Application

   This Privacy Policy applies to our Platform, services and all functionalities hosted on the Platform, unless specified otherwise. 

2. Definitions:
   1. “Account” shall refer to the user-generated account that is hosted on the Platform and can be created subject to the submission of Personal Information and Sensitive Personal Information by the user.  
   2. “Act” shall refer to the Information Technology Act, 2000, as amended from time to time. 
   3. Applicable Laws/ Law” shall mean any applicable statute, law, regulation, ordinance, rule, judgment, notification, rule of law, order, decree, bye-law, permits, licenses, clearance, approval, directive, guideline, consents, authorizations, policy, requirements, or other governmental restriction or any similar form of decision, or determination by, or any interpretation, or policy, having the force of law, whether in effect, as of the date of this Privacy Policy or thereafter, as amended from time to time;  
   4. “Personal information” shall mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person, such as name, email and physical addresses, phone numbers 
   5. “Non-Personal Information” shall include Your geographic location, details of Your telecom service provider or internet service provider, the type of browser (Internet Explorer, Firefox, Opera, Google Chrome etc.), the operating system of Your system, device and the website You last visited before visiting the Platform, the duration of Your stay on the Platform along with the date, time of Your access etc. 
   6. “Sensitive Personal Information” of a person means such personal information which consists of information relating to: password(s); financial information such as Bank account or credit card or debit card or other payment instrument details; Information regarding bank transactions, statements of accounts, PAN Numbers, License numbers, tax-related information etc., and any detail relating to the above as provided to a body corporate for providing service; and any of the information received under above clauses by a body corporate for processing, storing or processed under lawful contract or otherwise. 
   7. “Platform”, L&T-SUFiN shall mean the E-commerce website owned and hosted by Larsen & Toubro Limited  

   Any capitalized words not defined herein shall have the same meaning as ascribed to it in the Terms of Use.

3. Children Under the Age of 18

   The services provided by Us are not intended for children below the age of 18 years. We have a policy of not collecting Personal Information and Sensitive Personal Information from Children under 18 years of age if We have the knowledge of the same. If You are under the age of 18 years, we request You to not provide any information to Us or use any of the interactive and communication features provided by the Platform. If it comes to our knowledge that We have collected or received Personal Information or Sensitive Personal Information from a child under the age of 18 years without parental consent, We will delete that information. 

4. Objective for Collection of Information

   The Personal Information and Sensitive Personal Information is collected from users when the Platform is being accessed by You for the use of Our services, at the time of creation of Your Account or onboarding at Our Platform or if at any time You make changes to Your profile, Account etc. The objectives for collection of Personal Information and Sensitive Personal Information are following:

   • To enhance Your experience of use of the Platform or other services provided by Us;
   • To respond to Your inquiries or fulfil Your requests for information about the various products and services offered on the Platform;
   • To provide You with information about products and services available on the Platform and to send You information, materials, and offers from Us;
   • To update You with important information regarding the Platform, changes in terms and conditions, user agreements, and policies or other administrative information.
   • To send You surveys and marketing communications that We believe may be of interest to You.
   • To personalize Your experience on the Platform by presenting advertisements, products and offers tailored to Your preferences.
   • To analyse how Our services are used, to measure the effectiveness of advertisements, to facilitating payments.
   • To respond to legal, judicial, quasi-judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law.
   • To permit third parties who may need to contact users who have bought products from the Platform to facilitate installation, service and any other product-related support.
   • To determine any security breaches, computer contaminant or computer virus and to investigate, prevent, or act regarding illegal activities and suspected fraud.
   • To resolve disputes, if any. 
5. Controller of Personal Information and Sensitive Personal Information

   Any Personal Information or Sensitive Personal Information provided to or gathered by Us under this Privacy Policy will be stored and controlled by Larsen &Toubro Limited. 

6. Controller of Non-Personal Information

   Any Non-Personal Information provided to or gathered by Us under this Privacy Policy will be stored, owned and controlled by Us.

   L&T-SUFIN reserves the right to use the Non-Personal Information updated by the Users on the Platform and/or generated during the course of usage of the Platform, in any manner which it deems fit and in compliance with the Applicable Laws.   

7. Information Accessibility

   Please note that You may visit the Platform and access any information or data or part of the Platform which we authorise access to without having to provide any Personal Information or Sensitive Personal Information. However, when You set up an Account on Our Platform, we collect and store your Personal Information or Sensitive Personal Information which is provided by you from time to time. Our reason for the collection of such information is to enable You to have a hassle-free, efficient, safe and easy user experience. We may use Your Personal Information or Sensitive Personal Information to assist sellers in handling orders, assist Our logistics service providers to deliver products, process payments, communicate with You about orders, products, promotional offers, display customer reviews or recommend products that might be of interest to you or for other purposes mentioned in this Privacy Policy. The kinds of information We gather from You are listed below 

   • Account Information: We may collect Your Personal Information such as email address, name, phone number etc., and Sensitive Personal Information provided by You to fulfil the Know Your Customer (“KYC”) requirements, etc. You may also add other information to Your Account, such as a profile name, profile picture, and status message. 
   • Messages: If You use the chat facility available on the Platform, We will collect the communication exchanged between You and other users of the Platform, which may pertain to Your messages, photos, videos, files etc. or any queries raised on the Platform. You should be aware that the Personal Information and any Sensitive Personal Information that you voluntarily disclose on the chat facility and that is accessible to other users, could be collected and disclosed by others. We cannot take any responsibility for such collection and disclosure. 
   • Voice calls: We may record Your voice calls made to our customer care number, for maintaining quality and for audit purposes. 
   • Log Information: We collect Non-Personal Information about Your Account such as log files, and website, and performance logs and reports, when You use our Services or interact with others using our Services. 
   • Transactional Information: If You undertake a transaction on Our Platform, we may receive information and confirmations, such as payment receipts, billing address, product information and images, data from third party payment aggregators or gateways processing Your payment. 
   • Device and Connection Information: We collect device-specific Non-Personal Information such as e-mail address, Internet Protocol (IP), password, browser data, computer version, operating system, purchase history, the full Uniform Resource Locators (URL) clickstream to, through and from Our Platform (including date and time); cookie number; products You viewed or searched for; and any phone number used to call Our customer care number including phone number when You install our Application, access, or use Our Platform.
   • Cookies: We may use cookies to operate and provide Our services, and improve Your experiences, understand how Our services are being used, and customize Our services. We may use cookies to know Your choices, such as Your language preferences, and customize Our services for You. You may refuse to accept browser cookies by activating the appropriate setting on Your browser. 
   • Status Information: We collect information about Your online and status message changes on our Services, such as Your “online status”, Your “last seen status”, and Your last updated status message. 
   • Third-Party Information: We receive information about You which is provided by other persons, which may include Your phone number from their mobile address book, or a message, sent messages to groups to which You belong; the updated delivery and address information from Our logistics service provider or other affiliated service providers, Account information, purchase or return  information; search results and links, including paid listings and credit history information from credit bureaus, which we use inter alia to help prevent and detect fraud and to offer certain credit or financial services to some users. We work with third-party providers who help Us in operating, improving, understanding, customizing, supporting, and marketing Our services. When You use third-party services, their own terms and privacy policies will govern Your use of those services. 
8. Sharing of Personal Information

   Your Personal Information or Sensitive Personal Information is an important part of our business and We share the same with other entities only as described below  

   1. Affiliated Services- We may share Your Personal Information or Sensitive Personal Information with Our affiliate service providers such as logistics, financing, insurance etc. who perform functions for You on the Platform; or in connection with processing credit card payments; providing transactional services (pertaining to the products and services available on our Platform); providing customer care services; facilitation of Our brand outreach programs or analysing Your data. These entities will only have access to Your Personal Information or Sensitive Personal Information that is needed to perform their functions, and they may not use the said information for any other purpose. Further, these entities will be required to process Your Personal Information or Sensitive Personal Information in accordance with this Privacy Policy and as permitted by the Applicable Law. 
   2. Promotional offers/marketing/advertisement- We may share Your Personal Information with Our affiliates for the purposes of marketing outreach and advertisement. However, We will not disclose Your Sensitive Personal Information to them for marketing purposes without obtaining prior explicit consent from You via email or an alert in your Account.
   3. Business purpose- We may share Your Personal Information or Sensitive Personal Information with another business entity should We (or Our assets) plan to raise capital or seek investment, merge with, or be acquired by that business entity, or in case of re-organization, amalgamation, restructuring of our Should such a transaction be undertaken, such business entity (or the new merged/restructured entity) will be required to follow this Policy with respect to your Personal Information. 
   4. Legal compliance- We may share Your Personal Information or Sensitive Personal Information to comply with the Applicable Law, enforce our Policies and Agreements or when directed by any court, tribunal, regulator or any government authority or legal process. We may also share Your Personal Information or Sensitive Personal Information with other entities and government authorities for detecting, mitigating, investigate fraudulent activities related to our Platform. 
   5. With your consent- Other than as set out above, you will receive prior written intimation/notice via email or alert in your Account when information about You might be disclosed or transferred to third parties and You will have an opportunity to choose not to share/transfer such information.

   By using or continuing to use the Platform you agree to Our use of Your Personal Information and Sensitive Personal Information in accordance with this Privacy Policy, as may be amended from time to time by Us in our discretion. You also agree and consent to Us collecting, storing, processing, transferring, and disclosing Your Personal Information and Sensitive Personal Information with third parties or affiliate service providers for the purposes set out in this Privacy Policy.

9. Links to Third-party Websites

   Our Platform may provide links to other websites, many of which have their own privacy policies. Be sure to review the privacy policy on any such redirected website You're visiting. Some content or applications, including advertisements on Our Platform accessed by You while availing Our services are served by third parties, including advertisers, ad networks and servers, content providers and application providers. These third parties may use cookies alone or other tracking technologies to collect information about You when You use their services. The information they collect may be associated with Your Personal Information or they may collect information about Your online activities over time and across different websites and other online services. They may use this information to provide You with interest-based (behavioral) advertising or other targeted content. We do not control these third parties’ tracking technologies or how they may use the data which they have accessed. If You have any questions about an advertisement or other targeted content, You should contact the responsible provider/advertiser directly.

10. Managing of Your Account and retention of Your Personal Information or Sensitive Personal Information

    You may delete Your Account at any time or revoke Your consent to Our use of the information provided to Us, using Our Platform delete account feature. 

    We may retain some of Your Personal Information or Sensitive Personal Information after the deletion of Your Account or such data, only for legitimate business or legal purposes such as security, fraud prevention or financial record-keeping or as otherwise mandated under Applicable Law. When You delete Your Account or such data, We follow a deletion process to make sure that Your data is safely and completely removed from Our servers or retained only in anonymized form. 

11. Options available to You at any time while using the Platform

    You will always have access to Your Account information and Your purchase transactions in Our Platform for the limited purpose of viewing and, in certain cases, updating that information. This list will change as Our Platform evolves. In addition, You may at any time while using the Platform: 

    1. Choose not to provide any information sought to be collected. 
    2. Request to review and correct, amend or update Your Personal Information or Sensitive Personal Information. When You update such information, We usually keep a copy of the previous version for Our records. 
    3. You can, at any time while using the Platform withdraw Your consent given earlier to Our Platform to use Your Personal Information or Sensitive Personal Information. However, such withdrawal of consent must be provided to Us in writing.
12. Data Security

    We have employed robust, reasonable and up to date physical and electronic procedural, technical and administrative security measures to protect Your Personal Information and Sensitive Personal Information from loss, theft, unauthorised and unlawful interception and dissemination. Your information provided by You is stored on servers secured using Microsoft Azure. We maintain the security of Your information as per the International Standard. 

    We request You to undertake caution if You are providing Your Personal Information or Sensitive Personal Information over a chat forum or any publicly accessible part of the Platform. We urge You not to share Your Account details and password with anyone. It is Your responsibility to ensure Your Account details remain confidential and no unauthorised person gets access to these.  

13. Conditions of Use

    If You choose to avail Our services, such services and any dispute over privacy is subject to this Privacy Policy and Our terms of use, including limitation on damages, resolution of disputes and application of the laws of India. 

14. Limitation on Damages

    We shall be liable to pay actual damages only for such offences as are envisaged under the Act. You shall have the right to  claim damages on account of any non-compliances by Us subject to sharing with us satisfactory legal evidences of our non-compliances and the validity of Your claim. Your right to claim shall be limited to  statutory damages prescribed under the Act. 

15. Disputes

    Any disputes arising on account of or out of this Privacy Policy shall be governed by the laws of India and the courts at Mumbai shall have exclusive and rightful jurisdiction to adjudicate upon all disputes arising out of this Privacy Policy. 

16. Grievance officer

    In accordance with Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

    Ms. Bhavna Sud at Larsen & Toubro Limited, 4^th floor, The Metropolitan, Bandra Kurla Complex, Bandra East, Mumbai 400051

    Email: b2bservice@larsentoubro.com.If You have questions or any grievances about Our Privacy Policy, please contact our Grievance Officer.